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At CYNTHIA ROWLEY Sales Store (“we,” “us,” or “our”), we approach your privacy with the same sophistication and care that defines our designer collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tracknwear.com.

1. Information We Collect

We collect information that helps us provide our premium shopping experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping/billing address, payment details (processed securely through our PCI-DSS compliant systems), and phone number.
  • Transaction Data: Details about purchases you make through our site (including date, time, amount, and items purchased).
  • Technical Data: IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our site (pages visited, time spent, clickstream data).
  • Marketing Data: Your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use your information with the same attention to detail we apply to our designer pieces:

  • To process and fulfill your orders for our dresses, intimates, jumpsuits, and other collections
  • To provide customer support and respond to your inquiries
  • To improve and personalize your shopping experience
  • To prevent fraud and enhance the security of our website
  • To send you marketing communications (where you’ve consented)
  • To comply with legal obligations and protect our legal rights

3. Sharing of Your Information

We may share your information with trusted third parties in limited circumstances:

  • Service Providers: Payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, IT service providers, and marketing platforms who assist us in operating our business.
  • Legal Requirements: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding select Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication we apply to crafting our premium collections:

  • End-to-end encryption using industry-standard SSL technology
  • PCI-DSS compliance for all payment processing
  • Regular security assessments and monitoring
  • Limited access to personal data on a need-to-know basis

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Restriction: Request we limit how we use your data
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart)
  • Performance Cookies: Help us improve our website
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Show you relevant advertisements

You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

CYNTHIA ROWLEY Sales Store
2620 Seth Street
BALTIMORE, US 43105
Email: [email protected]