At CYNTHIA ROWLEY Sales Store, we’re committed to making your designer shopping experience as effortless and sophisticated as our collections. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team is always happy to assist at [email protected].

About Our Products

What types of products do you offer?
We specialize in premium designer fashion including:
  • Effortlessly elegant dresses for every occasion
  • Chic intimates and lounge wear for refined comfort
  • Versatile jumpsuits that transition from day to night
  • Sophisticated pants for workwear essentials
  • Stylish swimwear for getaway season
  • Trendsetting tops to refresh your wardrobe
What makes your products special?
Our collections embody playful elegance with premium craftsmanship. Each piece is carefully curated to offer that perfect blend of designer quality and wearable sophistication that you’ll cherish for seasons to come.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial security is as important to us as your style satisfaction.
Can I modify or cancel my order after placing it?
We process orders quickly to get your designer finds to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We serve fashion-forward clients worldwide, excluding select Asian and remote regions. If you’re unsure whether we ship to your location, please contact us before ordering.
What are my shipping options?
We offer two refined delivery options:
  • Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch with tracking included
  • Free Shipping (orders over $50): Delivered via EMS in 15-25 days after dispatch
How long does order processing take?
Our Baltimore-based team processes all orders within 1-2 business days. You’ll receive tracking information once your order ships so you can anticipate its arrival.
Are there any additional fees for international orders?
Any customs duties or import taxes are the responsibility of the recipient. We recommend checking your local regulations before ordering to understand potential additional costs.

Returns & Exchanges

What is your return policy?
We want you to love every piece as much as we do. If something isn’t quite right, you have 15 days from receipt to initiate a return. Simply email our team at [email protected] to begin the process.
What condition must items be in for returns?
Items must be unworn, unwashed, and in their original condition with all tags attached. We inspect all returns to ensure they meet our quality standards.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Customer Service

How can I contact customer service?
Our team is dedicated to ensuring your complete satisfaction. You can reach us at [email protected] for any questions about your order, products, or shopping experience.
What are your business hours?
Our customer service team operates Monday through Friday, 9AM to 5PM EST. We strive to respond to all inquiries within 24 business hours.
Where is your company located?
Our operations are based at:
2620 Seth Street, Baltimore, US 43105

Still have questions? Our team is always here to help you look and feel your best. Email us at [email protected] for personalized assistance with your designer shopping experience.